e’Pap Econocom Foods CC Return Policy

Last Updated: 26 September 2023

At e’Pap, we want you to be satisfied with your purchase. Please read our Return Policy to understand your options if there is an issue with your e’Product.  It is a food product and for food safety reasons we do not accept returns unless you are unhappy with the food safety or quality of the product, or did not receive what you ordered.

  1. Return Eligibility

1.1. Items Eligible for Return: We accept returns on products that meet the following criteria:

1.2. Items Not Eligible for Return: We do not accept returns for the following:

  1. Return Process

2.1. Initiating a Return: To initiate a return, please follow these steps:

  1. Refund Process

3.1. Inspection: Upon receiving your return, our team will inspect the item to ensure it meets our return eligibility criteria.

3.2. Refund or Replace: If your return is approved, we will process a refund to the original payment method within 7 business days. Please note that it may take additional time for the refund to appear on your credit card or bank statement. Alternatively, a replacement can be sent.

  1. Damaged or Defective Items

If you receive a damaged or defective item, please contact our Customer Support team within 3 days of receiving the order. We will arrange for a replacement or refund as appropriate.

  1. Contact Us

If you have any questions or need assistance with a return, please contact our Customer Support team.


  1. Storage and Pest Control Information

pallet or off the ground.


Food Safety Regulations; the Food and Cosmetics Act of South Africa – R638; FSSC 22002 TS2 or contact

Econocom Foods for more specific suggestions